Privacy Policy
Stray Willow Pty Ltd (ABN 93 637 042 061)
Contact: alysha@straywillow.com.au
At Stray Willow, your privacy is important to us. We’re committed to protecting your personal information and handling it with care. This Privacy Policy outlines how we collect, use, store and share your information in accordance with the Privacy Act 1988 (Cth) and, where relevant, the General Data Protection Regulation (GDPR).
We aim to be transparent and respectful in how we manage your personal information, and we invite you to read the following to understand your rights and our responsibilities.
Collection of Personal Information
We collect personal information when it is reasonably necessary for our business activities. This may include when you place an order, sign up for our newsletter, contact our customer service team, browse our website, or otherwise engage with us. The information we collect can include your name, contact details, address, order history, and preferences. You may also choose to provide optional details, such as your birthdate or account profile information.
Additionally, we collect data through website analytics and cookies, which help us understand how visitors engage with our site. These tools may record browsing behaviour, general location, or IP addresses. Payment details, including credit card numbers, are processed securely through our trusted third-party payment providers and are never stored directly by us.
In rare cases, such as for wholesale accounts or identity verification, we may request additional documentation. We also collect and retain records of any direct correspondence you have with our team.
Use of Your Information
We use personal information to fulfil orders, respond to inquiries, improve your online experience, and communicate with you. This may include sending transactional updates, responding to service queries, offering personalised product suggestions, or sending marketing emails if you have opted in to receive them.
We also use tracking and analytics tools to help us understand the effectiveness of our website and advertising, and to ensure our communications are relevant. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies to help deliver a more personalised experience. Cookies allow us to remember your preferences, measure website traffic, and support advertising across third-party platforms. While cookies do not personally identify you, they help us understand your general behaviour on our site.
You can manage cookie settings within your browser, and you may choose to disable them altogether. If you prefer not to see targeted advertising, you can also opt out via the settings provided by platforms such as Google and Meta.
Data Storage and Security
Personal information may be stored in both electronic and physical formats. To protect this information, we implement secure systems and platforms with access restricted to authorised personnel. Shopify, our e-commerce platform, encrypts data to industry standards, and any data handled by third-party services is subject to their own privacy obligations.
Because many of our systems are cloud-based, your information may be stored or processed outside of Australia. This includes locations such as the United States, Canada, or the European Union. We only work with service providers that commit to maintaining strong privacy safeguards and we take reasonable steps to ensure your data is handled securely, regardless of where it is stored.
Your Rights and Access
You have the right to access the personal information we hold about you, request corrections to any inaccuracies, or ask for your data to be deleted, provided we are not legally required to retain it. You can also withdraw consent to receive marketing communications at any time.
If you would like to access, update, or remove your personal information, please contact us at alysha@straywillow.com.au. We may ask you to verify your identity before actioning your request. We aim to respond within 14 days.
If You Are Located in the European Union
Although we do not target our services to the EU, some data may be collected from EU visitors via our website. If you are an EU resident, you may have additional rights under the GDPR, including the right to be informed about how your data is used, the right to access or correct your data, the right to object to certain types of processing, and the right to request that your data be erased or transferred to another service provider.
Policy Updates
As our business evolves, this Privacy Policy may be updated to reflect changes in our practices, technology, or legal obligations. Any changes will be published on this page. We encourage you to revisit this policy from time to time to stay informed.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us at alysha@straywillow.com.au or by mail at PO Box 58, Corrimal, NSW 2518. We take privacy seriously and will do our best to resolve any issues promptly and respectfully. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.